FAQs

Are the prices inclusive of VAT?

No, prices are exclusive of VAT.

Can you inform me when there are new products or special promotions?

If you would like to stay updated about new products and/or promotions sign up for our newsletter.

How can I become a distributor?

If you want to become a distributor contact us at the email info@goldeneedle.it to receive more information.

Do you offer wholesale prices?

Yes. Contact us at info@goldeneedle.it for more info.

Do you also make customized kits for touch and pmu courses?

Yes. You can contact us at. info@goldeneedle.it to request more information.

I need to make an addition to the order I just placed on the site. How do I do that?

If you have not completed your order, you can add the product(s) you want to purchase to your shopping cart.

Instead, if you have already completed the order, you will have to place a new one.

I need to edit the order I just submitted. How do I do that?

If you want to change an order you have just completed, write to info@goldeneedle.it

I can't complete the order. In the shopping cart it asks me to fill in some mandatory fields. What should I do?

If you are unable to complete your order please write to info@goldeneedle.it. We will be happy to help you.

How do I change or cancel an order?

What are your shipping costs?

Standard
Shipping charges are 4.90€. They are free of charge for charges over 150€.

Next Day
Shipping charges are 7.90€. They are free for charges over 250€.

When will my order be shipped? When will it arrive?

Once your order is completed you will receive a summary email. We will then send you another email as soon as the package ships. You will receive an email when it has been shipped. Delivery time is estimated between 24 and 48 hours.

How do I know my order has been shipped?

You will receive a confirmation email.

Do you mail to PO boxes or APO/FPO addresses?

What is your returns policy?

Is my personal and credit card information secure on your website?

Yes, they are safe. You can read the entire policy at the following link: https://goldeneedle.it/pages/privacy-policy.

What is your privacy policy?

You can read the policy at the following link: https://goldeneedle.it/pages/privacy-policy

If I send my package as a gift, will the recipient receive an invoice?

No, in this case we will send the invoice by email.

Will my credit card be charged immediately?

Yes, your card will be charged once the order is completed.

What are my payment options?

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